Vocational Placement Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Self-Study Guide Units of competency ICTSUS402 Install

Units of competency ICTSUS402 Install and test power saving hardware ICTSUS403 Install and test power management software If you require RPL Kits with comprehensive benchmarking

procedures and compliance standards associated with licensed electrical work MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on the-job-training MEM18001 Use hand tools MEM18100 Fault-find

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL322 Install

Core units BSBWHS412 Assist with workplace compliance with WHS laws BSBWHS413 Contribute to implementation and maintenance of WHS consultation and participation processes BSBWHS414 Contribute to WHS risk management BSBWHS415 Contribute to implementing WHS management systems BSBWHS416 Contribute to workplace incident response Elective units BSBINS401 Analyse and present research information Group A BSBWHS419 Contribute to implementing WHS monitoring processes Group A BSBWRT411 Write complex documents Group A BSBCMM411 Make presentations Group B BSBSTR401 Promote innovation in team environments Group B If you require RPL Kits with comprehensive benchmarking

Units of competency BSBINS501 Implement information and knowledge management systems BSBINS514 Contribute to records retention and disposal schedule BSBINS513 Contribute to records management framework BSBINS504 Maintain digital repositories BSBINS601 Manage knowledge and information BSBINS512 Monitor business records systems If you require RPL Kits with comprehensive benchmarking

Vocational Placement Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Self-Study Guide Units of competency ICTSUS402 InstallA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.